Last updated: [October 2026]
This Policy governs voluntary contributions, any refunds, returns, and applicable fees for transactions made through the website www.vakarapanui.com —hereinafter referred to as the “Site”— operated by The Sinful Society, S.p.A., Tax ID Number (RUT) 77.705.342-6, residing at 4946 Camino La Meseta, contact email info@sinfullymag.com.
By making a voluntary contribution or a purchase through the Site, the user represents that he or she has read, understood, and accepted this Policy.
1. Nature of Voluntary Contributions
Currently, the Site allows you to voluntary contributions intended to support the development, continuity, dissemination, and sustainability of the Vaka Rapa Nui project.
Voluntary contributions are made freely, spontaneously, and are not mandatory. Unless expressly stated otherwise in a specific campaign, a voluntary contribution:
a. does not constitute the purchase of a product or service;
b. does not entitle the recipient to receive a specific consideration;
c. does not constitute an investment, loan, deposit, equity interest, or acquisition of rights in the project;
d. does not grant intellectual property rights, commercial rights, or decision-making rights regarding the project;
e. It does not constitute a donation eligible for tax benefits, unless this is expressly stated and the applicable legal requirements are met.
The amount of the contribution is determined at the contributor's discretion, within the options provided by the Website or the payment gateway.
2. Confirmation of the contribution
Once the contribution has been made, the system may send a confirmation to the email address provided by the contributor. The confirmation serves only to acknowledge receipt of the payment or contribution; it does not imply any obligation to provide products, benefits, services, or rewards, unless a specific campaign expressly states otherwise.
The donor is responsible for correctly entering their personal information, email address, donation amount, and payment method.
3. General Rule on Refunds of Voluntary Contributions
Since voluntary contributions are not related to the purchase of a product or service, As a general rule, they are not subject to return, cancellation, or automatic refund.
Notwithstanding the foregoing, Vaka Rapa Nui may, on an exceptional basis, evaluate refund requests on a case-by-case basis, particularly in the following situations:
a. duplicate payments made in error;
b. obvious errors in the amount contributed;
c. charges not authorized by the holder of the payment method;
d. technical failures attributable to the Site, WooCommerce, or the payment gateway;
e. other qualifying cases that Vaka Rapa Nui deems reasonable in good faith.
Acceptance of an exceptional refund shall not constitute a precedent or an obligation to accept future requests.
4. Deadline for Requesting a Review of a Contribution
Any request for a review, cancellation, or exceptional refund of a voluntary contribution must be sent to the following email address: info@vakarapanui.com within the time limit of 10 consecutive days as of the date of the contribution.
The application must include:
a. the contributor's full name;
b. the email address used in the transaction;
c. date of the contribution;
d. amount contributed;
e. proof of payment, if available;
f. A brief explanation of the reason for the request.
Vaka Rapa Nui may request additional documentation to verify the applicant's identity, the existence of the transaction, and the source of the refund.
5. Return Procedure and Deadline
If Vaka Rapa Nui approves a refund, it will be issued preferably through the same payment method used in the original transaction or via bank transfer to an account provided by the contributor.
The actual credit times will depend on the payment gateway, issuing bank, payment processor, or relevant financial institution.
Where applicable, and provided that it is permitted by applicable regulations, any non-refundable costs, commissions, or fees charged by third-party payment processors may be deducted.
6. Unrecognized charges or fraudulent use
If a person notices an unrecognized charge related to the Site, they should immediately contact info@vakarapanui.com, without prejudice to also taking the necessary steps with your bank, card issuer, or payment provider.
Vaka Rapa Nui may suspend, withhold, or reject transactions when there are indications of fraud, identity theft, misuse of payment methods, abuse of the system, or violation of the Site's Terms and Conditions.
7. Future sales of physical products
In the future, the Site may begin selling physical products, including Rapa Nui handicrafts, merchandise, or other products associated with the project.
In such cases, purchases will be subject to applicable consumer protection regulations, including, where applicable, the rights to information, statutory warranty, right of withdrawal, exchanges, and returns established by Chilean law.
Specific terms regarding price, shipping, availability, exchanges, returns, and warranty will be provided in each product's description or in the applicable terms and conditions at the time of purchase.
8. Right of first refusal on future purchases
With respect to products or services that may be purchased on the Site in the future, the consumer may exercise the right of withdrawal when applicable under current law.
The right of rescission may be exercised within the applicable legal time limit, beginning on the date the product is received or the service is contracted, as applicable.
Notwithstanding the foregoing, there may be products or services for which the right of withdrawal does not apply, for example, goods made to the consumer’s specifications, personalized products, products that by their nature cannot be returned, goods that are liable to deteriorate or expire rapidly, digital content that has already been delivered, services that have already been provided with the user’s acceptance, or other cases permitted by applicable law.
When Vaka Rapa Nui excludes the right of rescission with respect to certain products or services, such exclusion will be disclosed in advance, clearly, and in an accessible manner prior to the conclusion of the contract.
9. Legal Warranty on Physical Products
If the Site sells physical products in the future, the statutory warranty will apply when a new product has faults, defects, missing parts, is unfit for its intended use, does not match what was offered, or any other cause recognized by law arises.
In such cases, the consumer may exercise the rights granted to them by law, including, where applicable, free repair, replacement, or a refund.
The legal warranty does not cover damage resulting from misuse, normal wear and tear, third-party intervention, use contrary to the instructions, accidents, negligence, or causes not attributable to the supplier.
10. Handcrafted Products
Since these are handmade products, the purchaser acknowledges that there may be reasonable variations in color, texture, size, shape, finish, or appearance compared to the reference images published on the Site.
Such variations, which are inherent to handcrafted products, will not be considered defects in and of themselves, provided that the product substantially conforms to what was offered and is fit for its normal use.
11. Shipments and Associated Risks
Shipping terms, costs, estimated delivery times, and service areas will be provided before each purchase is completed, when the Site offers physical products for sale.
Delivery times may be affected by external factors, such as logistics availability, geographic location, weather-related issues, transportation restrictions, force majeure, unforeseeable circumstances, or delays attributable to shipping companies.
12. Targeted Campaigns
Vaka Rapa Nui may conduct special campaigns involving contributions, presales, rewards, memberships, experiences, or other initiatives.
When a campaign has specific terms regarding refunds, the provision of benefits, deadlines, restrictions, or compensation, those terms shall take precedence over this Policy, provided they have been communicated in advance in a clear and accessible manner.
13. Errors in Pricing, Publication, or Availability
In the event of obvious errors in price, description, availability, amount, currency, images, WooCommerce settings, payment gateway, or any other information published on the Site, Vaka Rapa Nui may correct the error, notify the affected party, and, where appropriate, cancel the transaction and refund the amounts actually paid.
14. Payment Methods and Third-Party Processors
Payments made through the Site may be processed by external payment platforms. Vaka Rapa Nui does not have full control over the systems, validations, authorizations, declines, fees, bank processing times, or internal policies of such third parties.
Users should also review the terms and conditions of the respective payment method or processor used.
15. Contact
For questions regarding payments, refunds, returns, cancellations, or warranties, users may contact Vaka Rapa Nui by email at:
info@vakarapanui.com
The message must include the following in the subject line: “Request for Review of Contribution / Reimbursement / Refund”.
16. Changes to This Policy
Vaka Rapa Nui may modify this Policy to adapt it to legal, technical, commercial, or operational changes. The current version will always be available on the Site.
The amendments will not affect rights already acquired by consumers with respect to transactions carried out previously, where applicable under the relevant regulations.